Return & Refund Policy

At Sanaaz Kitchen World, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days from the date of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, manuals, and invoice.
• Proof of purchase is required.

To initiate a return, please contact us before sending the product back.

Returns sent without prior approval may not be accepted.

Damaged or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product
• A defective product
• A wrong item
• A product with missing parts

Please contact us within 48 hours of delivery with clear photos or videos. We will review the issue and arrange a suitable replacement or resolution as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or improper installation.
• Products with physical damage caused after delivery.
• Customized or special-order products.
• Clearance, promotional, or sale items (unless damaged or defective).
• Gift cards or digital products (if applicable).

Exchanges

If you wish to exchange a product, please contact our customer support team.

Exchanges are subject to:

• Product availability
• Inspection of the returned product
• Approval by Sanaaz Kitchen World

Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed through the original payment method wherever applicable. If that is not possible, a Store Credit of the equivalent amount may be issued for future purchases.

Refund processing may take 5–10 business days, depending on the payment provider or bank.

Return Shipping

If the return is due to:

• Damaged product
• Wrong item shipped
• Manufacturing defect

Sanaaz Kitchen World will bear the return shipping cost.

For returns due to customer preference or incorrect ordering, the customer may be responsible for the return shipping charges.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact us:

We are committed to providing a smooth and hassle-free shopping experience for all our customers.